So I am going to try again – with a different company/person. This time it is just a lady that has an industrial sewing machine and has a little “company” (herself). Hopefully her service will be more professional! I suppose it can’t really get any worse.
I still have not heard from the first company.
I have managed to make contact with a skill development organisation that takes on sewing work. I will go and see them sometime this week as well. Hopefully it all starts to come together.